Double Teardrop Pendant

How do I care for my jewelry?

14K/Pr.585 Gold - Gently scrub with a fresh toothbrush and warm water. You can also polish your pieces with the cloth included with your order.

Do I have a guarantee on my order?

Yes! For 365 days from the date of purchase. Just contact us and we will help you with any jewelry problems.

Note: This warranty does not cover lost items, scratches resulting from normal wear and tear, misuse or storage of the product, and any third party modifications to the product.

How to use the polishing cloth?

Gently wipe the surface of your jewellery with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness and keep it out of the reach of children!

Do you make custom orders ?

Yes, contact us with your ideas and we will help you realize them.

When will my order be shipped?

Orders are shipped 1 to 2 business days after the payment is received. After sending the package, we immediately send you a confirmation email and a tracking number to the e-mail address provided.

How can I make a return?

Sorry for the inconvenience! If you have received a damaged or faulty product, the wrong product or an item missing from your order, please contact us at care@venetiajewels.pl and our team will assist you to return the product.

How long will it take to receive a refund?

It usually takes 14 days from the day you receive the product to process your return. The funds should reach your account within 1-3 business days.

Do you have a retail store?

No, we do not have a retail store. We sell only online with good supply chain practices, in line with our slogan - Fine jewellery at a fair price!

OUR GOLD

We mainly use 14K solid gold (585) to create high-quality jewelry that will last for years, as it has been proven to retain its brilliance longer than other metals.

To ensure a positive impact on our planet, most of our 14k products are made from certified recycled gold sourced from partners committed to our highest sustainability standards.

In order to verify quality standards, all our gold products are stamped by the EU assay office.

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OUR DIAMONDS

We want you to enjoy the best possible diamond buying experience, which is why we only use diamonds from reputable manufacturers who meet our highest standards

We use high quality G to I, SI diamonds that add their natural brilliance to any design. All our designs are handcrafted to perfection by master craftsmen with many years of experience. Our high-quality diamonds are ethically sourced from conflict-free suppliers who are committed to responsible jewellery making. All our diamonds come with a certificate of authenticity that can be traced back to the supplier.

All our diamonds have a certificate of authenticity issued with all the details regarding the 4C: cut - cut, clarity - purity, color - color and carat - weight.

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GEMSTONES

We use a wide range of precious and semi-precious stones that come from manufacturers around the world committed to responsible jewelery creation.

The precious stones we use belong to the AA/AAA class due to their rarity and high quality. The stones used in our designs have been carefully cut and polished by experienced craftsmen. The result is stunning jewelry, perfect for any occasion!