Venetia+ is an exclusive loyalty program that rewards customers with cashback offers (store credits) for shopping at Venetia. Collected store credits can be used on future orders to enjoy exclusive benefits.

The Venetia+ program allows you to earn store credit as cashback for your purchases at Venetia. The amount to be earned are visible for each product, next to the “ Buy now ” button, where we display information on how many funds will be credited to your account after the purchase.

You join Venetia+ automatically after making your first purchase in our store and agreeing to the receive the marketing communication.

Yes, participation in the Venetia+ program is completely free.

For each product on the Venetia website, we show the exact amount of cashback you will receive for your purchase. This information is visible just below the "Buy now" button - for example, "Buy now and get 50 PLN to use on your next order" .

This means you always know how much loyalty funds will be credited to your account before you make a purchase.

No, everything works automatically within your account on the Venetia website.

No, cashback offers are not awarded for the purchase of gift cards.

For every purchase (excluding discounts, taxes and shipping costs) we award a minimum of 5% of the order value as cashback in the form of store credit.

For each product on the Venetia+ website, we show the exact amount of funds you will receive for your purchase. This information is visible right under the "Buy now" button - for example, "Buy now and get 50 PLN to use on your next order" .

This means you always know how much loyalty funds will be credited to your account before you make a purchase.

You can earn additional more cashback store credits by taking part in promotional campaigns, purchasing limited collections or recommending a store.

Sign up for our newsletter, turn on SMS notifications and follow our social media profiles to never miss an opportunity.

Log in to your account, in the " Profile " tab you will find your balance and history.

When finalizing your order, decide how much money you want to use. The available amount will appear in the last step before making the payment. Make sure you are logged into the account where you have accumulated funds.

You can use any amount of credits within your available balance.

Cash back store credits are earned for each order that meets the terms and conditions of the Venetia+ program.

Yes, as long as the order meets the conditions of the Venetia+ program.

Funds are valid for 180 days from the date of receiving it.

Yes, 180 days after receiving it.

No, store credits are tied to your account and cannot be transferred, transferred to other people or exchanged for cash.

Cashback store credits will be credited to your account within 24 hours of your order being shipped. In the event of any refunds, it may take up to 30 days for the funds to be activated.

Yes, 180 days after receiving it.

In the event of a return of an order, the cashback credits granted for that purchase will be cancelled. If the funds have already been used for subsequent orders, Venetia reserves the right to deduct their value from the refund amount or request a refund of the equivalent value.

The appropriate portion of funds assigned to the returned part of the order will be canceled.

Closing a customer account results in the automatic loss of all accumulated cashback credits and access to the Venetia+ program.

We send information about promotions and special offers for Venetia+ participants by e-mail, text message and publish it on our social media profiles.

We recommend signing up for the newsletter, activating SMS notifications and following our social media profiles to make sure you don't miss any offers.