DOMESTIC SHIPPING

We offer free and fast insured shipping for all orders over PLN 500 within Poland. All orders in Poland are sent via the DPD or InPost courier company.

• Delivery via a courier company takes a maximum of 3 business days.
• However, delivery via InPost takes a maximum of 3 business days.
• In the case of products made to individual order, delivery time may be 4-8 weeks.

Once your order has been shipped, you will receive an email with your tracking number.

SHIPPING WITHIN THE EUROPEAN UNION

For orders below €250, the delivery cost is €20 within Austria, Belgium, Czech Republic, Germany, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Netherlands, Portugal, Slovakia, Slovenia, Spain. We offer free insured shipping for orders over €250. For orders under €500, the delivery cost is €30 within Denmark, Finland and Sweden. We offer free insured shipping on orders over €500. All orders are shipped via courier. Delivery time is estimated at 5-10 business days from the date of shipment.

SHIPMENT TRACKING

When shipped, you will receive an email with your tracking number so you can track your package. Foreign orders are handled by the courier until they reach their destination and are trackable. If tracking indicates that the item could not be delivered for any reason, please contact your local courier office for further information as they are handling your parcel and have information that we do not have. If you have any problems tracking your shipment, please contact us at care@venetiajewels.pl

PS: For both domestic and overseas orders, if the order is returned to us due to an inaccurate delivery address provided by the customer or if it is left uncollected, the customer is responsible for the total re-delivery cost. Please note that we are not responsible for any losses incurred if the consumer provides incorrect ordering information.

FEES FOR RETURNING GOODS

If you refuse to accept or reject the shipment (order value below €250), you will receive a refund of the purchase price less a 5% handling fee and warehouse handling of the return. Delivery costs will also be deducted. For orders over €250, you will receive a refund of the purchase amount less a 3% handling fee for handling the return and re-admission of the order to the warehouse.