FAQ – Frequently asked questions
Here you will get the fastest answers to the most frequently asked questions. If your question is not on the list, write to us using the contact form, we will try to answer your email within 24 hours.
You can also contact us by phone during office hours (9:00 - 17:00) at +48 511 03 05 04 .
General questions
Where is your company located?
We are an online store, but our company is located in Janki, Poland.
Do you have a retail store?
No, we do not have a retail store. We only sell online with good supply chain practices, consistent with our slogan - Fine jewellery at a fair price!
Can I collect my order from your office?
No, we do not carry any products in our office. All items are shipped directly from one of our warehouses in Poland.
Can I cancel or change a placed order?
Yes, but please contact us within 1-2 hours of placing your order.
Payments and orders
How can I make a return?
Sorry for the inconvenience!
Please submit your complaints and returns via the website or contact us at care@venetiajewels.pl and our team will help you.
Do you offer gift wrapping?
Yes! Please let us know in the order notes in your cart if you have any special requests, such as gift wrapping.
Is your packaging sustainable?
All our packaging is biodegradable. We also plant a tree with each order.
Warranty and Product Care
What is your warranty?
All our products come with a 365-day warranty from the date of purchase. We will take care of your product in case of damage to the material. Just contact us and we will send you a replacement.
Note: This warranty does not cover lost items, scratches resulting from normal wear and tear, improper use or storage of the product, or any modifications to the product made by third parties.
How to care for my new jewelry?
Gently wipe the surface of your piece with a polishing cloth. Never wash the polishing cloth as it will lose its effectiveness and keep it out of the reach of children!
Do you use materials from ethical sources?
We care about high-quality products produced in an ethical and sustainable way. All our components are traceable throughout the supply chain.
We are committed to ensuring that our products contribute to the well-being of people and the planet, and our efforts lead us on the path to a better future.
Secure payments
We accept online bank transfers, card payments, Blik, Apple Pay and Google pay.
Express shipping
We try to ship orders placed before 1:00 p.m, the next business day.
Ecological approach
We plant 1 tree for each order and only use recyclable packaging
