DOMESTIC SHIPPING
We offer free and fast insured shipping for all orders above 400 zł in Poland. All orders are sent via courier or Inpost
For items in stock, we ship within 1-3 business days. Made to order items can take an average of 4-6 weeks to ship.
We will send an email with a tracking number once your order has shipped.
EU SHIPPING
For orders below 200€, the cost of delivery is 20€ in Austria, Belgium, Czechia, Germany, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Netherlands, Portugal, Slovakia, Slovenia & Spain. We offer free insured shipping on orders over €200
For orders under 500€, the delivery cost is 30€ in Denmark, Finland & Sweden. We offer free insured shipping on orders over 500€
All orders are shipped through an international courier service. The average time taken for delivery is between 5-10 working days from the date of dispatch.
TRACKING INFORMATION
All the orders we ship have a tracking number, which is sent to you the day we ship your order. All our orders are handled by an international courier company till they reach their destination and are trackable.
If the tracking indicates that the item was unable to be delivered for whatever reason, please contact your local courier office for further information. Because they are handling your package, they may be able to provide you with information that we do not have.
If you have any trouble tracking your parcel, please contact us at care@venetiajewels.com
Note: For both domestic and international orders, if an order is returned to us owing to an inaccurate delivery address supplied by the customer, or if it is left unclaimed, the client is responsible for the entire cost of redelivery. Please keep in mind that we are not accountable for any losses caused if the consumer provides the wrong information for their order. Venetia also has the right not to offer refunds for purchases that were never received owing to wrong information given at the time of checkout. We also, do not ship to PO boxes.
GOODS RETURN FEES
If you decline a shipment (order value less than €200), you will be reimbursed for your purchase price minus a 5% handling fee for returning and restocking the item plus the shipping cost.
For orders above €200, you will be refunded the purchase amount minus a 3% restocking fee plus the shipping cost.
FAQS
We are an online retail store but our company is located in Janki, near Warsaw, Poland.
No, we don’t have a retail store. We only sell online with good supply chain practices true to our tagline - Fine jewellery at a fair price!
No, we do not carry any products in our office. All the items are directly shipped from one of our warehouses.
Yes, you’ll get a tracking code in your email after we ship your order.
We ship your products on stock within 1-3 working days. Check our shipping cost here - https://venetiajewels.com/shipping-delivery/
Yes, all our packages are insured during transport.
No, we don’t ship to PO boxes.
Please read our return policy at - https://venetiajewels.com/return-policy/