We are an online retail store but our company is located in Janki, near Warsaw, Poland.
No, we don’t have a retail store. We only sell online with good supply chain practices true to our tagline - Fine jewellery at a fair price!
Please contact us by email at care@venetiajewels.com or through our social media.
No, we do not carry any products in our office. All the items are directly shipped from one of our warehouses inside the EU.
You'll receive an order confirmation as well as an update about shipping. You can also check the status of your order after you login to your account.
We currently ship only within the EU, we are working on adding more countries to the list!
Yes, but please contact us within 12 hours from the time of placing your orders.
Your order will ship from one of our warehouses in Poland.
We ship only to the countries in the European Union and we are working on adding more countries to the list!
Yes, you’ll get a tracking code in your email after we ship your order.
We ship your products on stock within 1-2 working days. Check our shipping cost here - https://venetiajewels.com/shipping-delivery/
Yes, all our packages are insured and shipped through our delivery partner.
If you are within the EU, you do not have to pay any duties.
No, we don’t ship to PO boxes.
Any product that’s not available on stock and customized or made just for you.
It’ll take our team anywhere between 4 to 6 weeks, we will inform it before you place the order.
In some orders, yes. All made to order products are final but we will try our best to exchange or return your product. Reach out to us at care@venetiajewels.com
If you’ve ordered the wrong size, just send it back to us for free resizing. However, there will be a small delivery charge applicable when we send it back.
Yes, however you cannot return an engraved product.
Please read our return policy at - https://venetiajewels.com/return-policy/
Apologies for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at care@venetiajewels.com and our team will help.
If you believe your item is damaged or faulty, contact us at care@venetiajewels.com.
We’ll process your returns within 14 days from the day of receiving your product.
We accept gift returns within 14 days of the original purchase date for unworn and undamaged items. All returned jewelry must arrive in the condition they were received along with the original tags and packaging. Failing to meet these requirements will result in a small fee.
We usually take 14 days from the day of receiving your product to process your refund. It should take 1-3 business days for the funds to reach your account.
You can reach out to our support team at care@venetiajewels.com and we can assist in filing a lost package claim. Unfortunately, we are not responsible for lost or stolen packages after the courier has dropped them off.
Our high-quality diamonds are ethically sourced from our suppliers, who are conflict-free and are committed to responsible jewellery making. We only use Kimberley Process certified diamonds. All our diamonds come with a certificate of authenticity that can be traced back to the supplier.
Yes, we do offer a referral program. You can click the referral icon in the homepage or login to your account to get your referral code.
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Our general warranty is valid for 24 months.
On certain conditions, we do accept bank transfers but we recommend our customers to use the available payment methods.
No, we are an online store with warehouses distributed inside the EU for easy shipping.
We know that most people would love to buy quality diamond jewelry, but the high price tags and luxury brands just won’t allow it. So, we decided to take things into our own hands and created VENETIA!
By cutting out the middlemen, expensive retail stores and complicated supply chain, we can offer high quality diamond jewellery at a fraction of the cost and pass the savings on to you!
- High quality fine jewellery
- Sustainable & ethical practices
- Fairly priced, no complicated supply chain or middlemen
- Hallmarked by an EU assay office
- Part of our profits go to those in need!